These Terms of Service (hereinafter "Terms") define the rules governing access to and use of the WelcomeKit platform, published by N3X AGENCY LLC. Any consultation or use of the service entails full and unreserved acceptance of these terms.
Article 1 — Purpose of the Service
WelcomeKit provides partner hotel establishments and their staying guests with a software platform for conversational guest assistance (AI digital butler).
The service enables guests to retrieve practical hotel details (Wi-Fi access, schedules, hotel amenities, curated local spots) and submit requests throughout their stay via QR code, web interface, or voice terminal.
Article 2 — Access and Availability
Guest Access: Butler access requires no prior account creation or app download, functioning via direct QR scan within the property or web browser navigation.
Availability: The service is architected to operate 24 hours a day, 7 days a week. N3X AGENCY LLC strives to maintain maximum uptime, subject to scheduled maintenance, software updates, or network incidents beyond reasonable control.
Article 3 — Role and Limits of Artificial Intelligence
Responses provided by WelcomeKit are automatically generated based on the knowledge base supplied and verified by each partner hotel property (strict RAG architecture).
Important Notice:
WelcomeKit is a support and stay facilitation tool. It in no way replaces human hotel personnel. In case of medical emergencies, safety concerns, or service disputes, guests must immediately contact the hotel front desk or emergency services.
N3X AGENCY LLC cannot be held liable for inaccuracies arising from erroneous or outdated information provided by the host establishment.
Article 4 — User Obligations and Prohibited Uses
Users agree to use the service in good faith and in full compliance with applicable laws. The following are strictly prohibited:
- Attempts at malicious prompt injection aimed at diverting the AI from its hospitality context;
- Any activity that saturates or damages infrastructure performance (denial-of-service attacks, automated scraping, or bulk data extraction);
- Sending abusive, defamatory, violent, unlawful, or infringing messages.
Article 5 — Intellectual Property
The WelcomeKit brand, software architecture, codebases, interfaces, and associated models remain the exclusive property of N3X AGENCY LLC.
No transfer of intellectual property rights is conferred to users through the use of the platform.
Article 6 — Liability
N3X AGENCY LLC operates as a technology provider. It is not party to any hospitality or accommodation contract between the hotel property and the traveler.
N3X AGENCY LLC shall not be held liable for indirect damages, loss of business, or performance failures attributable to the hotel establishment or events of force majeure.
Article 7 — Governing Law and Jurisdiction
These Terms are governed by French law. In the event of dispute regarding interpretation or performance, the parties will first seek an amicable resolution by contacting [email protected].
Failing amicable settlement, the dispute will be brought before the competent courts of the publisher's registered office.