At WelcomeKit, safeguarding the privacy of travelers and hotel partners is a core commitment. We apply strict data minimization: our AI butler can be used instantly without account creation, without downloading an application, and without unnecessary collection.
1. Data Controller
Processing of your data is operated by N3X AGENCY LLC, acting as a technical data processor on behalf of the host hotel property, or as a joint controller depending on the features utilized.
For any questions concerning personal data: [email protected].
2. Collected Data
Travelers & Hotel Guests
- • No account required: no name or email is required to ask questions.
- • Query content: text messages or voice queries sent to the butler to obtain instant answers.
- • Technical metadata: language preference, timestamp, room number (if provided for a specific request).
- • Zero banking data: no payment details are handled directly within the chat.
Hotel Partners
- • Administrator account: first name, last name, professional email, and encrypted password.
- • Property details: hotel name, welcome guide, opening hours, amenities, and emergency contacts.
- • Billing data: business contact information for SaaS subscription purposes.
3. Purposes of Processing
- • Delivering instant assistance: understanding guest queries and returning accurate answers from the hotel directory.
- • Support & escalation: forwarding a request to the front desk when human intervention is needed.
- • Security & resilience: preventing abuse, injection attacks, or fraudulent behavior.
- • Anonymized analytics: measuring frequent questions to help the hotel enhance its guest information.
4. Use of Artificial Intelligence
WelcomeKit leverages secure natural language processing models to interpret and formulate appropriate responses.
Model Privacy Guarantee: your guests' private conversations and inquiries are under no circumstances sold, transferred.
5. Retention Period
Guest chat logs are retained for the strict duration necessary to provide active assistance and technical supervision, before being purged or fully anonymized. Partner administrative data is kept for the duration of the contractual agreement.
6. Your Rights (GDPR)
Under European regulations, you hold rights of access, rectification, limitation, and deletion of your personal data.
To exercise these rights, simply email us at: [email protected]. You also have the right to lodge a complaint with the relevant supervisory authority.
7. Cookies & Trackers
WelcomeKit only uses strictly necessary technical cookies to maintain your conversation session and ensure infrastructure security. We deploy zero third-party advertising or profiling trackers.